Payment Terms
All orders must be paid for in full prior to delivery.
Payment Methods
Our preferred payment method is Paypal, which accepts all major credit cards, a PayPal account is not required to use this method.
Cancellations
Cancellations of orders prior to item being despatched will be entitled to a full refund.
No cancellations are possible once the items have been shipped.
Returns
We want our customers to be happy!
We will exchange/refund gladly any item that doesn’t meet the quality expected from my products or if they are faulty in any way, if returned within 10 days. Jewellery must be unworn and in its own packaging. Shipping cost is not refundable.
For refunds or exchange please contact me at info@janinagrigore.com.
Shipping Methods
Shipping is by Royal Mail (First Class Recorded Signed For or Next Day Special Delivery ) inside the UK and Royal Mail Airsure everywhere else.
Items will be shipped within 2 days. We will notify you once the item has been shipped.
Once despatched, delivery time will be dependent on your location .
Within UK:
Next working day
International:
Europe: 3 to 5 working days
US: 3 to 7 working days
Asia: 5 to 10 working days
Custom and Taxes
Customs duties, tariffs and taxes are not included in the shipping rate or item value.
Therefore, overseas buyers may be subject to local taxes like VAT and to import duties as determined by their local government and we are not responsible in any way for these additional charges.
It is the buyer's responsibility to verify the local and import tax that may apply to their order.
Packaging
All packaging is supplied free of charge.
Tissue and boxes will be provided with each purchase.
Custom orders
Please enquire about rates. Allow 2 to 3 weeks for custom work.
We offer layaway plan. Please contact for details.
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Wholesale
If your store would like to display our collection we will gladly offer out items at a discount.
Private Label
All jewellery must be sold under the Janina Grigore label.
Packaging
Our items are delivered in gift boxes .
Should you wish to use your own packaging, please email us prior to the production of your order and we will happily work with you to your requirements.
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Thank you for visiting our online store !
